RETURN POLICY

Introduction

At Savon Company, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help. This Return Policy outlines the conditions and procedures for returning products purchased from Savon Company.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
  • Receipt: A proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., soaps, lotions) once they have been opened
  • Custom or personalized products
  • Gift cards
  • Sale or clearance items

3. Return Process

Step 1: Initiate a Return

To start a return, please contact our customer service team at support@savoncompany.com with your order number and details about the product you wish to return. Our team will provide you with further instructions.

Step 2: Prepare Your Return

  • Ensure the item is securely packaged to prevent damage during transit.
  • Include your proof of purchase and any original packaging.
  • Clearly mark the return shipping address provided by our customer service team.

Step 3: Ship the Return

Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method, as Savon Company is not responsible for items lost or damaged in transit.

4. Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within 15 business days. Please note:

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process above and specify the desired exchange. We will process the exchange once we receive and inspect the returned item. Availability of exchange items is subject to stock.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@savoncompany.com. Provide details and, if possible, include photographs of the damage or defect. We will arrange for a replacement or refund as appropriate.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team at:

Savon Company
Los Angeles, CA 90001
support@savoncompany.com